Packaging Details
Packaging Details
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pokemon Store 99 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.pokemonstore99.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my most fav pokemon in sun & moon is MIMIKYU !!!! and pikachu as always:))
I didn't expect much from this but I gave it to my girlfriend and she loves it!! :) also i received it a lot sooner than the estimated time which is also a plus
My boyfriend got it for me birthday and it's sooooo adorable I do recommend ! This is a cute must buy
Got this for my brother for his birthday and it made him the giddiest!
So adorable!!!
I'm so glad that I took a chance on this gorgeous Pikachu since some of the reviews said that he was orange or cheaply made. To the contrary this Pikachu was super soft and very bright yellow. He also came in a high quality insulated vacuum sealed type bag. I bought this for my two-year-old son as he loves Pikachu. He has a small one and so I wanted him to have a bigger want to cuddle up with. Again the Pikachu was super soft and very clean and just big enough for him. I have taken several pictures and am posting them with this review. You can see the smaller Pikachu in compared to this one in the pictures I am attaching. Another note is that people complained that the Pikachu did not have the stripes on his back. That was not a problem for me at all. And I, in a contrary, would love to have mimikyu plush for myself ^^! its cute.
I got this for my daughter for Valentine's Day. Really soft, seems to be well made. Shipped incredibly fast too! There seems to be a tiny amount of initial shedding and a faint chemical/factory smell, but that will work itself all out in day or two (and with a spritz of her boyfriend's cologne). All in all, she loves it and can't stop hugging it, so it's perfect!
My daughter loves it! Thank you!
Its absolutely fantastic! I love everything about it!
Loved it
Plushie is very well made. Arrived in a timely matter. Very pleased with this purchase. Thanks!
Exactly what I had in mind! Thank you!
As expected quality from pokemonstore, but this time the delivery is a bit delay.
These plush is extremely cute and soft. I am very happy with the purchase.
Seller is very nice and works fastly.
My daughter LOOOVES this plush. She opened it in the car and when we got him she asked if I would cut the string holding the tail to his back. So I did thinking it was just a random string holding the tail on the back but I was wrong. It holds the back together! So now there is a giant hole on his back. But it's nothing we can't fix. It's very soft and big but it also doesn't have the back and tail markings.
I was pleasantly surprised to find it is VERY well made, and we are extremely happy with it.
It's exactly as described. Great quality.
This little guy is epic and does the job for any kid/toddler that loves Pikachu
He came as expected xD hes sooo cute
I love everything about this! both plushes are my favorite in pokemon movie!
These plush toy is nothing short of great quality from Pokemonstore