SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pokemon Store 99 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.pokemonstore99.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I LOVE this bundle!!! Super cute and comfortable to hold for the casing! Only thing I don't like is where you can feel the seams along the sides where it was made, but if it bothers you that badly you can take some small detail scissors and gently trim it down. The ears aren't painted on the front, but I don't really mind, you learn to overlook that. I love to wear the warm slipper at home too! its just feel so nice! Over all this product is very cute, exactly what I was expecting!!
thumbs up on products but slight delay on shipping.
As described and promptly shipped. My grandson loves it.
perfect! i love pikachu so much.
Very comfy and a good cheap purchase for a casual Pokemon fan like myself :). however "hardcore" fans (if they exist?) will see these are more knockoff type than legitimate merchandise but to the rest of us they are cheap and cheerful and an awesome pikachu bundle.
Super cute case! Fits my iPhone 5s just fine. Soft silicone case. I've dropped my phone a lot and I think it's saved the day a couple of times, nothing crazy though. Always get a lot of compliments on it! I love it the plush keychain as well. It is easier to know where I put my keys.
These are an excellent buy for a Pokémon fan! They fit my boyfriend who is a UK size 10, and I can also wear them comfortably (UK size 6). They don't look exactly like Pikachu (a bit cross-eyed!) but that just makes them cuter! Very soft and comfortable, and a steal at the price! Delivery was also very prompt
I love this cute little Pikachu! The slipper fit perfectly and is very warm. I like the phone case too, it fits really snugly around my iPhone 5 and I get a ton of compliments on it. It seems to be pretty great quality, as I have been using it for a few months and it hasn't loosened up or picked up color from my purse like other silicon cases tend to. Note that the ears are vey bendy and flexible, but bounce back into place perfectly. I don't think they would rip or lose their shape unless you were using your phone as a nunchuck or something.
Grandson almost 5 loved this Pikschu. He carries it around and says it's his son lol. He plays cars and let's "his son" watch! as pictured & it is very cute. I enjoy using the phone case. People laughed at me and started to interact with me because of this cool looking phone casing.
The phone case is nice! Love the cute little plush as well :) & the shoe, its like walking on clouds when you wear them, love them so much, looks similar to the photo. Im a size 10 and i fit fine, definitely worth buying this.
Just like it!
This case is absolutely genius! I love how simple it is while being very distinctive. The material it's made of is very soft and rubbery, but it's also very thick and durable, so your iPhone is bound to be protected. All of the port cut-outs and buttons are easy to access without any hassle and the color of Pikachu is very bright and the exact color of Pikachu from the Pokemon anime. The case is absolutely perfection! I love both plush keychain and slipper as well. Thank you.
My sister loves them, look good and haven't fallen apart yet for both plush & shoe!! i myself enjoy using the phone case xD
My friend is a HUGE Pokemon fan and these r just perfect since she also complains of cold feet, they don't look exactly like Pikachu but she loves them, she out them on straight away lol :D And of course the dolls & phone casing is nice too!! Would recommend.
It is a snug fit. It came as pictured and in excellent condition. It did originally have a weird plastic chemical odor to it, but the odor faded over time. Very recognizable as the character and thanks to the Pokémon Go craze it doesn't make me feel embarrassed to have it out.