Packaging Details
Weight:
0.280kg (0.62lb.)
Size:
25cm x 25cm x 25cm (9.84in x 9.84in x 9.84in)
Packaging Details
Weight:
0.280kg (0.62lb.)
Size:
25cm x 25cm x 25cm (9.84in x 9.84in x 9.84in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pokemon Store 99 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.pokemonstore99.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, very fast shipping
Very cute! A little smaller than I expected, but still a good container. They already have little drainage holes in the bottom which is nice. Can't decide if i should paint them or leave them as is.
Came 14 days before the Khanty-Mansiysk. a. the quality is good mood as expected
all good, bigger than espected
Perfect
Great product and fast shipping
Love it! So cute!
absolutely love it! it has a few little imperfections in the glaze but hardly noticeable and doesn't affect the design or look. it's so cute!!!
Good quality ceramic planter. I love it! Fast shipping and well wrapped. Arrived in 11 days.
This plant is lovely. great product
SO CUTE AND SO HAPPY WITH THIS, it has much more space to plant than I expected
Everything came in perfect condition! Thank you.
Cute couple painting defects but
Excellent very beautiful the Flower pot, recommend to the buyer without doubt keep buying
Awesome flowerpot. Great for small plants
Great package, i think that it wasn't simple to arrive from China without being broken with another package
The product features of obvious flaws. systemized despite are state (manually suppongo) see the up.
Бульбазавр, I choose you!!))) super class!!)))
Sweet
Love
The cutest Bulbasuar <3
really protected package, great product, all went great
as described and came in 2 weeks its really cute and i'm happy i bought it!
Just like the picture. Very carefully wrapped. I'm really happy with my purchase.
So cute and tiny ! Perfect for my home deco !
Packaged very well. Good quality!
So nice
Very cute pot)) came quickly and the whole)