Packaging Details
Size:
25cm x 15cm x 5cm (9.84in x 5.91in x 1.97in)
Packaging Details
Size:
25cm x 15cm x 5cm (9.84in x 5.91in x 1.97in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pokemon Store 99 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.pokemonstore99.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love them so much! They are all intact and are as described. The quality looks kinda good! Some time or another I'm gonna get all of them
excellent material surprised locks, definitely A large Purchase
Quite happy with the item shipped within a week have nothing bad to say
badges are nice and have the good quality, small flat, they are no-centered in box
arrive two weeks. very content!
perfect IMAGES EVERYTHING like las
omg omg, so awesome! such good quality and so cheap
6 stars out of 5!;-)
all boxes were excellent quality
Delighted with purchase-one happy little boy here.
perfecto
My childhood dream just arrived . Well packed, great quality
Great
wholesale offered figment identical, fast receipt, good display
good reception, product pics compliant. for now, very satisfied!
they are beautiful just it took to long no Happy if or that
super quality! free delivery.
great thank you :)
quality nice, But las MEDALS are not centered EVERYTHING bag, So and EVERYTHING very nice
badges, more centimeters.
Is display, A BOX very nice (carton But good finishings and inside a home adornment By VELVET), las MEDALS are very good quality. the unique malo was Shipping, 55 days arrive demoro colombia ordinary By definitely not buy china post small packet plus To our country no Is A good choice. free shipping 100% recommended figment, free shipping shape no.
box was a bit banged up on the corners which is disappointing but the product itself is as described
good figment, as i lay creyendo sh ash ketchum xd
At this price, the Kanto badges are very well done. I recommend buying them here!
all order super
very good selling figment and.
Perfect. Will order more.
some slight colour differences but other wise is all good
Excelent!
cool!
Good quality pins in a nice case. I only had to rearrange them so the order would match those of the series/games.
Great quality
free shipping excellent quality and Which such as the image