25cm x 25cm x 25cm (9.84in x 9.84in x 9.84in)
25cm x 25cm x 25cm (9.84in x 9.84in x 9.84in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pokemon Store 99 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.pokemonstore99.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very happy with purchase
Is exactly as described. It looks really good and the size is perfect.
They are so cute! i love it!!
Amazing! It looks exactly like the picture. it is good quality ceramic and even though the box was crushed on one side, the packaging job was so good that the bulbasaur was not damaged!! It also shipped extremely fast (<10 days) to North America.
Received them very quickly. They are in perfect shape. They were safely packed. Very happy. Thanks!
It was bigger than expected but it’s cute
after three weeks arrived the parcel. beautiful color, right large. héél to vreden!
It's super cute and well packaged! Thanks!
excellent! figment! ^ ^
lovely arrive in perfect condition!
cute pot. come. well packed
It's awesome, thank you store! It arrived quickly and in perfect condition.
заказывала 1.03. it is 13.03, доставил courier is. пенопласте in box & pot was. overall пришёл, without any marriage. satisfied store, sent fast. + cute, beautiful, original, shallow, hole at the bottom is; коровку божью and for mushroom-seller подарочек put. some of посмотрела-size-it small transplant to your flower, hope cactus though it fit; plug of which could close b hole.
great thing, packed perfectly, it is the whole, color matched. thank you store!
The color is darker and less pretty than on the picture, but it is still a nice pot, so I keep it
fine, compliant, please well protected
Fast delivery, arrived in good packaging and with little extra decorations as well. Thank you!
beautifully packaged gift free fast!
adorable! as pictured :-)
Super cute! Very fast shipping. Product exactly as described!
Little bigger than expected. but looks really good
It's super cute and very well made, the price is absolutely affordable and i really like it!
thank you store) pot very cute, i satisfied) all recommend!)
all like the photo, nice little thing. three дошла safe package, inside also gift. thank you
You get what you see and the quality is good. the flowerpot was wrapped up good for safety. In the package there was a tiny decorative mushroom and ladybug, a very fun and cute detail! :)
A nice product, well packed.
10 it had me fast arrive ever super-Home
The same as in the photo. Shipping 15 days.
Correctly packed, fast shipping, good quality
I love it <3
So cute! Definitely the same as the picture, and it came so quickly (compared to other stuff I get on this site).
Awesome quality. Great product
This little guy is SO CUTE! I bought it for a gift and it's a little bigger than I expected, so that's great. It'll fit a little succulent plant and look so adorable. It's great that it has a few drainage holes in the bottom too! I definitely recommend this one. It arrived undamaged and well packed.
I love it!!!! very mucccchhh~~~ thank you.
arrived well packaged inside and out. very satisfied with purchase.
so cute, fast shipping thank you.
arrived in perfect conditions, very beautiful item, as the picture, thank you very much!
looks cool! all my friends love my bisasam Pokemon !
Exactly as described. it took a poco More time estimated To coming, But still So very satisfied.
What it is cute! ^ ^ parcel arrived for 3 weeks all is well packed.